Refund policy

Your legal rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Changed your mind?

You can return most items within 30 days of receiving them. Items must be unused and in their original packaging.

To start a return, email rainbowmattress45@gmail.com with your order number. Please wait for our reply before sending anything back; we will confirm the return and tell you how to send it.

You pay the cost of sending the item back, unless it is faulty or we sent the wrong item.

Faulty, damaged or wrong item

Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, email rainbowmattress45@gmail.com as soon as you can with your order number and a photo. We will replace it or refund you in full and cover the cost of the return.

Foam cut to your own size

Foam and mattresses made to measurements you send us cannot be returned if you change your mind. If one is faulty, damaged or not cut to the size you ordered, we will put it right.

Refunds

We will email you once we have received and checked your return. Approved refunds go back to your original payment method within 14 days. Your bank may take a few extra days to show it.

If you cancel within 14 days of delivery, we also refund the original standard delivery charge.